Return & Exchange Policy
Customers should be aware the international import may require some materials/documents for customs clearance in some countries.
Some should provide by shipper, and some should provide by customers
If the goods are returned due to the customer’s failure to cooperate with customs clearance, any resulting loss of shipping costs will be borne by the customer. We can provide a full consumption list and the required certificates for the product. Contact us if the Custom need it.
If the return is caused by the customer, customer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, the customer is not required to bear the shipping fee for this reason.we will responsible for the shipping cost and send the correct goods with your next order if it’s possible
Items that can be returned/refunded or exchanged within 7 days of receipt must meet the following criteria:
1. The defective item arrived damaged.
2. The items received do not match the products ordered.
We will not accept returns under the following circumstances:
1. The product has been opened.
2. Products damaged by humans
Our customer service team will respond to your request within 24 hours, and upon receipt of the returned item, we will email you within 3 days and arrange an exchange or refund.
HOW DO I RETURN & EXCHANGE AN ITEM?
Simply email us at firstname.lastname@example.org with the following information:
- Order Number
- Order Email
- Item to return/Exchange
- Item condition
- Reason for return/Exchange
We will get back to you as soon as receive your message
Once we receive your refund application, we will process it within 48 hours, and the refund amount will be returned to the original route within 7-15 days after approval.
If you want to return/Exchange the goods, please contact us before returning. Please do not return the goods directly to avoid loss. Once you have emailed email@example.com and all return/exchange requirements are met; you will receive a return/exchange authorization.
When requesting a return or exchange, we may ask you to send us a picture of the defective product, and we will always require that you provide proof of purchase in the form of your receipt.
Generally we more recommend to ship the replace products or any items missing with next order, that way can help customers to save cost on tax